Wingify Software Recruitment 2016 for Senior Technical Support Engineer @ New Delhi - Apply Online Now

Company Name :  Wingify Software

Education Qualification :  B.E/B.Tech

Experience Required:  2013 & 2014 Batch   Entry Level Jobs for 2015 & 2016 Pass Out:  Apply Here

Job Location :  New Delhi,    Job Profile :   Senior Technical Support Engineer

More Details About this job :  Wingify Software Recruitment 2016 for Senior Technical Support Engineer @ New Delhi - Apply Online Now.
  1. Serves as an expert on VWO and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.
  2. Customer support engineer is the technical interface between our customers and VWO’s Development/QA and Product management teams.
  3. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  4. Regular and proactive follow ups with customers with recommendations, workarounds, updates, and action plans.
  5. Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
  6. Create internal or external knowledgebase articles/whitepapers.
  7. Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.
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