Company Name : Wingify Software
Education Qualification : B.E/B.Tech
Experience Required: 2013 & 2014 Batch Entry Level Jobs for 2015 & 2016 Pass Out: Apply Here
Job Location : New Delhi, Job Profile : Senior Technical Support Engineer
More Details About this job : Wingify Software Recruitment 2016 for Senior Technical Support Engineer @ New Delhi - Apply Online Now.
- Serves as an expert on VWO and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties.
- Customer support engineer is the technical interface between our customers and VWO’s Development/QA and Product management teams.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Regular and proactive follow ups with customers with recommendations, workarounds, updates, and action plans.
- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
- Create internal or external knowledgebase articles/whitepapers.
- Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.
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