Company Name : CSS Corp , Education Qualification : Any Graduate
Experience Required: Freshers Entry Level Jobs for 2015 & 2016 Pass Out: Apply Here
Job Location : Chennai, Job Profile : Network Engineer
More Details About this job : CSS Corp Job Openings for Freshers as Network Engineer @ Chennai - Apply Online Now.
- Troubleshoot all Level 1 calls from the customers.
- Ensure consistent customer satisfaction.
- Timely escalation and handoff of Critical/Irate customer to L2
- Document all communication with customers in the CRM.
- Notify/Discuss with TL/Manager on Tickets that require assistance
- Contribute to the knowledge base/ Tech Forum.
- Knowladge of Basic Networking concepts such as OSI Layers/ TCP/IP protocall Suite, UNderstanding of IP addressing and sub netting.
- Understanding of DNS, DHCP