Company Name : Wingify Software, Education Qualification : BE / B.tech
Experience Required: 2 to 4 years ( 2012, 2013 & 2014 Batch ) Entry Level Jobs for 2015 & 2016 Pass Out: Apply Here
Job Location : New Delhi, Job Profile : Customer Support Engineer
More Details About this job : Wingify Software Recruitment 2016 for Customer Support Engineer (8 LPA) - @ New Delhi - Apply Online Now.
This is a high-profile customer-facing technical role to find solutions to issues faced by customers with the products and help them work through technical difficulties.
Customer support Engineer is the technical interface between the customers and VWO’s Development/QA and Product management teams.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Regular and proactive follow ups with customers with recommendations, workarounds, updates, and action plans.
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
Create internal or external knowledgebase articles/whitepapers.Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.