Olam Information Services Off Campus Drive for Software Developer Trainee (2016 Batch) for Chennai - Last Date: 30th Sept. 2016

Company Olam Information Services
Qualification  BE/BTech (IT/ ECE)
Experience 2016 Batch Freshers
Job Location 
Chennai
Job Profile Software Developer Trainee
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More Details About this job :  Olam Information Services Off Campus Drive for Software Developer Trainee (2016 Batch) for Chennai - Last Date: 30th Sept. 2016.
Interfaces between business users and IT (both IT Infrastructure and IT Application Support) for resolving incidents.
Provides L1 and partial L2 support for all the reported incidents and Service requests and increase the first call resolution (FCR).

Should have the basics of networking knowledge to troubleshoot if there are any network outages.
Tracks and followup the incident and requests till closure to ensure they are all resolved within agreed SLAs.
Escalates the incidents as appropriate after predetermined threshold points are reached for unresolved incidents.

Should have good knowledge on Windows 7 Operating system, Unified Communications platform (Email,  Lync & VC(Video Conferencing Systems)/TP), should be able to understand how the Network components and server devices work.

Event Date:                            Last Date:  30th Sept. 2016

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