IBM Walk-in Interviews for Technical Support Associate @ Noida & Gurgaon On 15th Nov 2016

Company IBM
Qualification  Bachelor's Degree/ Diploma
Experience 0 to 2 years
Job Location 
Noida & Gurgaon
Job Profile Technical Support Associate

More Details About this job :  IBM Walk-in Interviews for Technical Support Associate @ Noida & Gurgaon On 15th Nov 2016.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.   Imp. for Fresher & Exp @ --->>>>>Get 3 Lakh+ Interview / 1500+ Off Campus - Register Now!!!
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.   Interested in AMCAT test = AMCAT test, Syllabus, Registration Process, Discount Coupon  / Voucher.

Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Venue Details :  Unitech Cyber Park,Tower B 11th floor,Sector-39,Gurgaon. Nearest Metro Station- HUDA City Centre.  Contact Person- Rupali. Interview Time: 11AM to 4PM.
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